Refund policy
🔁 Return & Refund Policy
At Orvany, we want you to feel confident with your purchase.
🗓️ 30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
📩 How to Start a Return
To initiate a return, please contact us at:
Once your request is approved, we will provide you with instructions on how and where to send your item.
⚠️ Returns sent without prior authorization will not be accepted.
📦 Return Address
Returns should be sent to:
Paseo de Lisboa 25
Fuenlabrada, Madrid
Spain
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost returns.
⚠️ Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
We will resolve the issue as quickly as possible.
🚫 Non-Returnable Items
We do not accept returns for:
- Items that have been used or damaged by the customer
- Sale items
- Gift cards
🔄 Exchanges
We do not offer direct exchanges.
If you wish to replace an item, please return it first and place a new order once your return is approved.
🇪🇺 European Union – Right of Withdrawal
If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days, without providing any reason.
Conditions:
- The item must be unused and in original packaging
- Proof of purchase is required
💳 Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since approval, please contact us at: